Privacy Policy

Last updated: September 29, 2026

This policy explains what information Dustbusters Complete Cleaning Service (“Dustbusters,” “we” or “us”) collects through dustbusterscleaningma.com, how we use it, who helps us handle it and the choices you have. It covers every page of this website, including our landscaping, snow-service and Bobcat rental pages.

Information you give us

• Quote and contact forms. Your name, email address, phone number and message. The form on our Contact page also asks what type of cleaning you need and, if you choose to share it, your address.
• Consultation booking. When you schedule a consultation call, we ask for your name, email address, phone number, street address and city, along with the date and time you pick. Bobcat rental consultations ask only for your name and email address.
• Calls and emails. If you call or email us, we receive your phone number or email address and whatever you choose to tell us.

Please don’t include sensitive information, such as payment card numbers, in a form message.

Information collected automatically

When you visit the site, your browser sends standard technical information, such as your IP address, browser and device type, and the pages you view. Our hosting providers and the Google services listed below receive this information. We also use cookies for website analytics and to measure our online advertising, as described under “Cookies, analytics and advertising.”

How we use information

• To answer your questions and respond to quote requests.
• To schedule consultation calls and send booking confirmations and updates.
• To provide and follow up on the services you ask us about.
• To protect our forms from spam.
• To understand how visitors use the site and whether our online ads lead to calls and inquiries.
• To keep the website running and secure.

Where your information goes

• Form submissions are sent by email to the Dustbusters staff who handle inquiries, with a copy to Wicked Modern Websites, the company that maintains our website, so it can confirm the forms are working. The website does not save form entries; the emailed copies remain in the email accounts that receive them. Our hosting provider may keep technical records of email delivery under its own policies.
• Consultation bookings are saved in the scheduling system on our website (Simply Schedule Appointments). A confirmation is emailed to you, and a notice is emailed to our staff, with a copy to our website provider. The scheduling system also keeps an activity log for each booking, such as when it was made and when notices were sent.

Service providers we use

• WP Engine hosts the website, including the scheduling system and its booking records, and sends the site’s form and booking emails.
• Cloudflare helps deliver and protect the website.
• Google provides Google Analytics (visitor statistics), Google Tag Manager (which loads Google’s measurement tags), Google Ads conversion tracking (which measures inquiries and calls that come from our ads), Google reCAPTCHA (spam protection on some forms) and Google Fonts (the site’s fonts, loaded from Google’s servers).

Each provider handles information under its own privacy terms. Google explains how it uses information from websites that use its services at policies.google.com/technologies/partner-sites.

Cookies, analytics and advertising

• Google Analytics sets cookies named _ga and _ga_ followed by an ID. They help count visits and show how visitors move through the site.
• Google Ads sets a cookie named _gcl_au, and may set others when you arrive by clicking one of our ads, so we can tell whether an ad led to an inquiry or call.
• Call measurement. Visitors who arrive from a Google ad may see a Google forwarding number instead of our main number. Calls to that number ring through to us, and Google reports details such as when the call happened and how long it lasted, so we can tell which calls came from ads.
• Google reCAPTCHA checks some form submissions for spam. It collects information about your browser and how you use the page, and may use cookies.

The site has no visitor accounts, public comments, social media widgets or embedded maps. Videos are hosted on our own site. Customer names in our reviews section link to their public Google profiles; if you follow one of those links, Google’s privacy policy applies.

Your choices

• You can call us at 781-944-4911 instead of using a form or booking online.
• You can block or delete cookies in your browser settings. Some features may not work as expected if you do.
• You can opt out of Google Analytics with Google’s browser add-on, and manage Google ad personalization at myadcenter.google.com.
• You can contact us to ask what information we have about you, or to ask us to correct or delete it.

How long we keep information

Form entries are not saved on the website. The emailed copies remain in the email accounts that receive them until they are deleted. Booking records, including canceled bookings and their activity logs, remain in our scheduling system until they are deleted; the system does not delete them automatically. Website backups made by our hosting provider also contain these booking records and are kept according to its backup schedule. Google Analytics and Google Ads data are kept according to the data-retention settings in our Google accounts and Google’s own policies.

Security

The site uses HTTPS encryption, and access to the website’s administration area and booking records requires a password-protected account. Form and booking details travel by ordinary email, and no website or email system is completely secure, so please share only what we need to help you.

Privacy questions

Changes to this policy

We may update this policy when our website or practices change. The date at the top of this page shows when it was last updated.